Privacy Policy

At Tap & Call, operated by Maker Gully LLC, we are committed to protecting your privacy and ensuring the security of your information. This Privacy Policy explains how we collect, use, and safeguard data necessary to operate our customer service management platform.

1. Information We Collect

To provide and operate the Tap & Call platform effectively, we collect and store the following types of information:

• Business Information: Company name, business type, and location details
• Location Data: Physical locations, tables, or service areas where NFC tags are placed
• Service Requests: Customer service requests submitted through NFC tags, including request type, location, and timestamp
• User Accounts: Employee names, roles, permissions, and authentication information for staff members
• Operational Data: Service response times, request frequency, and other metrics necessary for business operations
• NFC Tag Information: NFC tag identifiers associated with specific locations

2. Why We Collect This Information

We collect this information solely for the purpose of operating the Tap & Call platform and providing our services. This includes:

• Processing and routing customer service requests to appropriate staff members
• Managing user accounts and access permissions
• Tracking service performance and generating analytics
• Maintaining location and NFC tag configurations
• Ensuring platform security and preventing unauthorized access

3. Data Ownership and Access

Only authorized users within your organization, as designated by the account owner, have access to your business data. We maintain strict access controls to ensure that your information remains confidential and secure.

4. Data Storage and Security

We implement industry-standard security measures to protect your data, including:

• Encrypted data transmission
• Secure authentication and access controls
• Regular security audits and updates
• Secure cloud storage infrastructure

While we take every reasonable precaution to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest standards of data protection.

5. Data Retention

We retain your data for as long as necessary to provide our services and as required by law. If you choose to close your account, you may request deletion of your data, subject to any legal obligations we may have to retain certain information.

6. Third-Party Services

The Tap & Call platform may integrate with third-party services (such as cloud hosting providers) that are necessary for platform operation. These service providers are contractually obligated to maintain the confidentiality and security of your data and are not permitted to use your information for any purpose other than providing services to us.

7. Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We will only disclose the minimum amount of information necessary to comply with such requests.

8. Your Rights

As the owner of your business data, you have the right to:

• Access your data at any time through the platform
• Correct or update inaccurate information
• Request deletion of your data (subject to legal requirements)
• Export your data in a standard format
• Control access permissions for users within your organization

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: tapandcall-support@makergully.com
Company: Maker Gully LLC