Privacy Policy

At Tap and Call, operated by Maker Gully LLC, we are committed to protecting your privacy and ensuring the security of your information. This Privacy Policy explains how we collect, use, and safeguard data necessary to operate our service management platform, which supports both business operations and personal use cases.

1. Information We Collect

To provide and operate the Tap and Call platform effectively, we collect and store the following types of information:

• Business Information: Company name, business type, and location details (for business accounts)
• Entity Information: Pet or Person entity names and details (for personal use accounts)
• Location/Placement Data: Physical locations, tables, service areas, or personal item placements where FlairTags are attached
• Service Requests: Service requests submitted through FlairTags, including request type, location, and timestamp
• User Accounts:
  • For business accounts: Employee names, roles, permissions, and authentication information for staff members
  • For personal accounts: Individual owner, family member, and delegate names, roles, and authentication information
• Operational Data: Service response times, request frequency, and other metrics necessary for platform operations
• FlairTag Information: FlairTag identifiers associated with specific locations or placements
• Order Information: For personal use accounts, order details including customer name, email, shipping address, and payment information when purchasing FlairTags

2. Why We Collect This Information

We collect this information solely for the purpose of operating the Tap and Call platform and providing our services. This includes:

• Processing and routing service requests to appropriate users (staff members for business accounts, or family members for personal accounts)
• Managing user accounts and access permissions (employee roles for businesses, or custom roles and delegate access for personal accounts)
• Tracking service performance and generating analytics
• Maintaining location/placement and FlairTag configurations
• Processing FlairTag orders and managing shipping for personal use accounts
• Ensuring platform security and preventing unauthorized access

3. Data Ownership and Access

Access to your data is restricted to authorized users:

• Business Accounts: Only authorized employees within your organization, as designated by the business account owner, have access to your business data.
• Personal Accounts: Only the individual owner, authorized family members, and designated delegates have access to entity and service request data.

We maintain strict access controls to ensure that your information remains confidential and secure.

4. Data Storage and Security

We implement industry-standard security measures to protect your data, including:

• Encrypted data transmission
• Secure authentication and access controls
• Regular security audits and updates
• Secure cloud storage infrastructure

While we take every reasonable precaution to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest standards of data protection.

5. Data Retention

We retain your data for as long as necessary to provide our services and as required by law. If you choose to close your account, you may request deletion of your data, subject to any legal obligations we may have to retain certain information.

6. Third-Party Services

The Tap and Call platform may integrate with third-party services that are necessary for platform operation:

• Cloud Hosting Providers: For secure data storage and platform infrastructure
• Payment Processors: For processing FlairTag purchases (personal use accounts). Payment information is handled securely by our payment processor and is not stored on our servers.
• Authentication Services: For secure user authentication and account management

These service providers are contractually obligated to maintain the confidentiality and security of your data and are not permitted to use your information for any purpose other than providing services to us.

7. Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We will only disclose the minimum amount of information necessary to comply with such requests.

8. Your Rights

As the owner of your account data, you have the right to:

• Access your data at any time through the platform
• Correct or update inaccurate information
• Request deletion of your data (subject to legal requirements)
• Export your data in a standard format
• Control access permissions for users (employees for business accounts, or family members for personal accounts)
• Delete your account and all associated data at any time

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: tapandcall-support@makergully.com
Company: Maker Gully LLC